Effective Date: August 20, 2026
Planet Pool Renovations Inc (“Planet Pool,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains what information we collect through our website at planetpool.net, how we use it, and the choices you have, including with respect to SMS/text messaging communications.
Who We Are
Planet Pool Renovations Inc is a pool service, repair, and renovation company based at 8815 Conroy-Windermere Rd. Suite 606, Orlando, FL 32835. You can reach us at office@planetpool.net or (407) 755-7679.
Information We Collect
We collect information you voluntarily provide to us, including:
- Contact form submissions: name, email address, and message content.
- Chat widget submissions: name, phone number, and message content, used to respond to service inquiries and, where you opt in, to send you SMS text messages.
- General website usage data such as browser type and pages visited, collected automatically to help us maintain and improve the site.
SMS / Text Messaging Privacy
If you provide your mobile phone number through our website chat widget and opt in to receive text messages, Planet Pool may send you SMS messages related to pool service scheduling, quotes, promotions, and account updates.
- Message frequency varies. Message and data rates may apply.
- No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
- You can opt out of SMS messages at any time by replying STOP to any message. Reply HELP for assistance.
- Consent to receive SMS messages is not a condition of purchasing any goods or services from Planet Pool.
How We Use Your Information
We use the information we collect to respond to your inquiries, schedule and manage pool service, send requested updates and promotions (where you have opted in), and improve our website and services.
How We Share Your Information
We do not sell your personal information. We share information only with service providers who help us operate our business, such as our customer communications platform, and only as needed to provide our services to you. As noted above, SMS opt-in consent and mobile phone numbers are never shared with third parties for their own marketing purposes.
Data Retention & Security
We retain the information described above for as long as needed to fulfill the purposes outlined in this policy, and we use reasonable administrative and technical safeguards to protect it.
Cookies
Our website may use cookies to support basic site functionality and analytics. You can control cookies through your browser settings.
Children’s Privacy
Our website and services are not directed to children under 13, and we do not knowingly collect personal information from children.
Changes to This Policy
We may update this Privacy Policy from time to time. The “Effective Date” above reflects the latest revision.
Contact Us
If you have questions about this Privacy Policy, please contact us at office@planetpool.net or (407) 755-7679, or by mail at 8815 Conroy-Windermere Rd. Suite 606, Orlando, FL 32835.